Privacy Policy

1. Information We Collect

We may collect:

• Personal Information: Name, phone number, email, business information, appointment details, message content.
• Automatic Information: IP address, device info, browser type, cookies, analytics data, and data collected through advertising technologies such as the Meta Pixel.
• Communication Data: Text messages, call interactions, AI agent interactions, opt-in status, and call recordings (when legally allowed).

2. How We Use Your Information

We use your information to:

• Provide and deliver services
• Respond to inquiries
• Automate follow-up sequences
• Improve website performance
• Measure and improve our advertising
• Send transactional and marketing communications (with consent)
• Maintain legal and compliance requirements

No Sharing of Mobile Information (Required by Carriers)

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service providers, SMS delivery providers, hosting providers) is permitted.

All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

3. SMS/Text Messaging Compliance

By providing your mobile number and opting in, you agree to receive:

• Automated messages
• Appointment updates
• Service notifications
• Promotional messages (optional)

Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

4. How We Disclose Information

We do not sell personal information.

We disclose information to:

• Subcontractors who support service delivery (e.g., hosting, CRM, SMS delivery, customer service tools)
• Advertising platforms, limited to the website activity data described in Section 12

Mobile phone numbers, email addresses submitted to us, and SMS opt-in data are excluded from all advertising uses and are never shared with advertising platforms.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. How Long We Keep Information

How long we hold something depends on what it is:

• Contact and conversation records: For as long as we provide services to you or to the business you contacted. Where we hold these on behalf of a client business, that business controls how long they are kept and the records remain theirs.
• Consent and opt-in records: Four years after your last interaction with us.
• Call recordings and transcripts: 30 days. See Section 6.
• Automated workflow logs: 30 days.
• Website and advertising analytics: Held by the platforms described in Section 12, under their own retention periods.

Consent records are kept longer than everything else on purpose. If a question is ever raised about whether you agreed to receive messages from us, that record is the answer, and the period in which such a claim can be brought is four years. Deleting it sooner would remove the proof that you opted in.

You can ask us to delete your information sooner. See Section 10.

6. Call Recordings and Transcripts

When you speak with an AI voice agent operated by us, or by a business we work with, the call may be recorded and transcribed where the law allows it. You are told this at the start of the call, and you can ask not to be recorded.

What we keep from the call is the outcome: who called, what was asked for, the answers you gave, and whether an appointment was booked. That is written to your contact record.

The audio recording and the transcript themselves are deleted after 30 days. They exist only so that a call handled badly can be corrected and a disagreement about what was said can be settled.

7. AI and Model Training

We do not use your information to train AI models.

Conversations are used to improve the system they belong to and nothing else, which means adjusting how a business's own agent handles its services, its pricing, and the questions its customers actually ask. Information from one business's account is never pooled with another's, and nothing from any account is used to train a model sold or offered to anyone else.

The AI providers we use take the same position on data sent through their business interfaces. Anthropic states that it does not use API data for training. OpenAI states the same, and holds the data for up to 30 days for abuse monitoring before deleting it.

8. Service Providers

We use a small number of outside services to deliver ours: a customer records and scheduling platform, a voice and messaging provider, AI model providers, and hosting. Each one is bound by contract to use your information only to provide that service to us. None of them may sell it or use it for their own advertising.

Every one of them is named, with what it does and what it receives, on our subprocessors page, which we keep current.

9. How We Protect Your Information

We use administrative, technical, and physical safeguards, including:

• Encryption of your information in transit and at rest
• A separate, isolated environment for each business we work with. One client's information is never pooled with another's
• Credentials held in a secret store, never written into code or configuration files
• Access limited to what a given system needs to do its job, rather than shared credentials that open everything
• Automated messages and calls sent only under rules agreed in advance, with a person required before anything that cannot be undone

No system can be guaranteed perfectly secure. If we believe your information has been exposed, we will tell you and any affected business promptly, along with what we know about what happened.

10. Your Privacy Rights

You may request:

• Access
• Correction
• Deletion
• Opt-out of SMS (reply STOP)
• Opt-out of targeted advertising (see Section 12)

Contact: jorge@elev8aisolutions.com

11. Third-Party Scheduling

Our appointment scheduling is operated by HighLevel, Inc. (GoHighLevel). Information you enter when booking, including your name, email address, phone number, and any details you provide, is collected and stored by that service on our behalf and is subject to their privacy practices in addition to this policy.

12. Advertising and Analytics

We use the Meta Pixel, a tracking technology provided by Meta Platforms, Inc., on this website and on our online booking page. The pixel places cookies in your browser and sends limited information to Meta about your visit.

What is collected. When you visit our site, the pixel may transmit to Meta the pages you view, the date and time of your visit, your IP address, your browser and device type, and whether you completed a booking. If you are logged into a Meta account, Meta may associate this activity with your account.

We do not transmit your name, email address, or phone number to advertising platforms.

Why we use it. We use this information to understand which of our advertisements bring people to our site, to show ads to people who have visited us previously, and to improve how our advertising is targeted.

Meta's role. Meta processes this information under its own terms and privacy policy, which are outside our control. You can review how Meta uses data at facebook.com/privacy/policy and adjust what Meta collects about you at facebook.com/adpreferences.

How to opt out of targeted advertising:

• Adjust your Meta ad settings at facebook.com/adpreferences
• Use your browser's cookie controls to block third-party cookies
• Use a browser extension that blocks advertising trackers
• Email us at jorge@elev8aisolutions.com and we will exclude you from advertising audiences

13. Policy Updates

We may update this Privacy Policy at any time. The revised version will be posted with an updated date.

14. Contact Us

Elev8 AI
jorge@elev8aisolutions.com
www.elev8aisolutions.com